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 Client Feedback  

Dear Client

We wish to thank you for having used the services of MXP Land Surveying. In an effort to gauge the satisfaction of our valued clients we ask that you please take a couple of minutes to complete our client feedback form.

Instructions:
1. Evaluate the services provided by MXP Land Surveying. A "5" represents excellent levels; "1" is poor, "3" is average. If you feel that we perform this service in a world-class manner, then circle "5". If you feel that the we perform at a poor level, then circle "1". Please use the remaining numbers to describe less extreme feelings.

2. In the last 3 columns, indicate how important you feel this service is to you. If the statement describes a service that is important to you, please circle "H" for High. If the service is not important to you, circle "L" for Low. If you feel somewhere in between, indicate so by circling "M" for Medium.

3. If you wish to add information not covered by the statements or provide examples that describe your opinions about a service, please do so in the Additional Comments section. The questions are general in nature yet comprehensive when accompanied with your specific comments.

Your comments are valuable in improving our understanding of your requirements, and we appreciate each one of them. Thank you for your time and effort in helping us improve our service!

You can fill out the following online form or you can download a form and fax or mail us your comments.

 
 
Reliability - Did we perform the promised service dependably and accurately?
1
2
3
4
5
Did we commence the service in a timely manner?
Did we complete the service within the proposed time?
Did we perform the service right the first time?
Are we dependable?
Did we produce an error-free product?
Empathy - Did we provide caring and individualized attention to you?
1
2
3
4
5
Did we give you personal attention?
Do we have convenient service features (hours, contacts, etc.)?
Did we keep your best interests at heart?
Did we understand your specific needs?
Deliverables - Did we provide the product correctly and efficiently
1
2
3
4
5
Was the CAD product delivered in the correct format and required little or no editing?
Were the hard copies clear and complete?
Were all the required details included?
Responsiveness - Were we willing to help you and provide prompt service.
1
2
3
4
5
Did we inform you exactly when service would be done?
Did we give you prompt service?
Were we always willing to help you?
Assurance - Were we knowledgeable and did our ability inspire trust and confidence.
1
2
3
4
5
Did our behavior and actions instill confidence?
Were we always courteous?
Did everyone in our office have the knowledge to answer your questions?


 
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